Privacy policy

When you apply for or avail of any product or service that BPI offers or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal information. This may include, among others:

• Your name and personal particulars such as contact details, address, birthdate, and education

• Specimen signatures

• Government ID details

• Financial information (such as income, expenses, balances, investments, tax, insurance, financial and transaction history, etc)

• Employment details

• Business interests and assets

• Images via CCTV and other similar recording devices and processes which may be observed when visiting our offices and/or using our other facilities

• Voice recordings of our conversations with you

We may, as and when necessary, seek to verify or augment these information with third-party entities including government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction and, in the process, gain additional information about you.

In the course of availing our products and services, we also collect information about your transactions and dealings which include your account activities, movements, and interactions with third parties such as merchants and utility companies.

When you access our websites, we may provide information about us as well as information regarding our products and services. If you have enrolled your account as a condition of use, you may conveniently access your accounts through the website. In the course of using our network of websites and electronic platforms, we may collect non-personal information such as those provided by your device which may include the IP address, operating system, browser type and version, and other machine identifiers. We may track your location if you use our location-based content such as branch or ATM locators. We may likewise use web analytics tools, including those of third parties’, that use cookies to collect anonymous information and data generated in connection with your activities when you visit the pages and our network of websites.

We may also collect, use, and keep your personal opinions or comments made known to us via feedback or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents, and service providers.

We use the information collected to deliver and provide the products and services that you have availed to:

• Approve, facilitate, administer and process applications and transactions
• Respond to queries, requests, and complaints, and improve how we interact with you
• Send you statements, billings, notices, and other such documents necessary for continued use of our products and services
• Conduct studies and researches for the purpose of reviewing, developing, and improving our products and services
• Perform profile analysis, behavioral modeling, and analytics to understand needs, preferences, and market trends to be able to improve and recommend suitable products and services
• Reach out to you regarding products and services information, including offers, promotions, discounts, and rewards; and for personalizing your experience with our various touchpoints such as branches, call center, telemarketing, email, messaging, and other channels
• Determine the effectiveness of our marketing efforts and initiatives
• Provide location-based services such as finding the ATM or branch nearest to you
• Perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention
• Comply with our operational, audit, administrative, credit, and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities, and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time
• Comply with applicable laws of the Philippines and those of other jurisdictions including the United States Foreign Account Tax Compliance Act (FATCA), the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended (AMLA), and the implementation of know your customer and sanction screening checks
• Comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to RA No. 9510 and its implementing rules and regulations), responding to court orders and other instructions, and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities, or other similar authorities
• Perform other such activities permitted by law or with your consent

We may share your personal information with our subsidiaries, affiliates, and third parties, under an obligation of confidentiality.

• We may share personal information with various units within BPI in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain such other useful products and services that may deliver greater value to you.

• We may share information with our subsidiaries and affiliates to likewise offer you additional products and services that we believe you might find interesting.

• We may share with third parties that we engaged to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content.

• We may also engage third parties to help us operate our business. These include support in:

o complying with legal requirements such as court orders;
o enforcing our terms of use including, among others, our rights as creditor to customers availing of our loan or credit products, or such other applicable policies with respect to the services that we provide;
o addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property, or security of our customers or third parties;
o to carry out all other purposes set out above.

Further, if you are, become, or apply to become a client of any of our subsidiaries and affiliates, BPI and the subsidiary/ies and/or affiliate/s concerned has the option, but not the obligation to, rely upon, use, and share your relevant personal and/or account information for any of the following purposes:

1. To facilitate your account opening or application with the concerned subsidiary/ies or affiliate/s
2. To validate, consolidate, or update your customer information records and/or credit history
3. To provide consolidated billings, deposit, or investment summaries or other reports as you may request
4. To send you reminders, announcements, promotions, offers, invitations, and other notifications
5. To enroll you in loyalty or similar client-oriented programs of the BPI Group of Companies
6. For research purposes or to design banking, financial, securities and investment, or other related products or services for your use
7. For promotional and/or marketing activities of BPI or of the concerned subsidiary/ies or affiliate/s
8. To comply with a legal obligation to which BPI or the concerned subsidiary/ies or affiliate/s is subject

We may transfer, store, and/or process your personal data outside the Philippines. In doing so, we will comply with the Data Privacy Act and its implementing rules and regulations.

We wish to assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.

We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, etc. Appropriately, we strive to maintain the confidentiality, integrity, and availability of your personal information by employing physical, technological, and procedural safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal information aligned with our own security standards.

Your personal information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory, or business purposes.