BPI data privacy policy

Maintaining your privacy is an important part of the products and services that we provide. This privacy policy, hereafter referred to as “policy”, explains how we collect, protect, use, and share information when you access our websites and/or apply for and avail of our products and services.

This policy outlines the general practices of the Bank of the Philippine Islands (“BPI”) in relation to our processes and content which are made available through our network of websites, our online and mobile applications, and social media pages (collectively referred to as “websites”). This policy also covers the privacy practices for our customers who apply for and obtain products and services from us, such as, but not limited to, deposits, loans, investments, insurance, safety deposit box, and other such products and services that the bank may offer from time to time.

Our privacy practices

The privacy practices described in this policy are primarily intended for individuals in the Philippines and are designed to comply with the Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations. When accessing our websites and/or availing of our services from outside the Philippines, you acknowledge and agree that your information may be transferred to and processed in the Philippines following legal and regulatory standards for data protection that may differ from your current or home jurisdictions.

Contact us

For any queries, clarifications, or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches

You may also reach out to us through these channels:

Get in touch with our contact center via our 24 hour hotline

  • Phone
    (+632) 889-10000
    This is our 24-hour contact center

You may also email us, which is manned during business hours

  • Email
    We will respond to you soonest during business hours

Write to our Data Protection Officer at

  • Address
    Bank of the Philippine Islands
    22F to 28F Ayala Triangle Gardens Tower 2, Paseo De Roxas Corner Makati Avenue Bel-Air, Makati City 1226
Breakthrough privacy notice



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